The Red Cross is known world wide because of their help to victims in all kind of situations. Part of the Dutch Red Cross is the National department of Disaster Recovery. Since delivery of material in disasters is included in their service a Logistics department is part of this organization.
The National Logistics department wanted to reduce their workload and the departmental work pressure.
A quick scan was performed to determine the area for improvement and come up with an action plan.
This included review of:
- The organizational structure
- Processes and procedures
- Key Performance Indicators
- Management and audit processes
- Process for continuous improvement.
Based on definition of the area for improvement and the related preliminary action plan the department could start immediately with their internal improvement actions.