Operational Support Digital Television roll-out

April 6, 2016 220

upc

Description
UPC NL is a leading provider of television, broadband internet and telephony services in the Netherlands. For television, UPC NL has 2.2 Mio customer contracts. As part of a national roll-out of digital television, (operational) implementation support was requested to smoothen the design, implementation and start up of the outsourcing of the logistic processes to the LSP, TNT Logistics.

Opportunities
Digital television requires delivery of Set Top Box (STB) to the customers home including all necessary information, installation manual and if needed other technical equipment.
After kitting predefined packages, orders are made customer specific and distributed through the TPP package network. After having designed all operational and IT processes and after having tested the process the real roll-out was started.

Solution
Increasing order volumes in combination with limited implementation time required considerable (operational) challenges. The most important target, not to have any shortfall in production and distribution was ensured.

Benefits

  • Robust process design
  • Continuation of day-to-day operations
  • BOM management introduction
  • KPI reporting structure implementation
  • Planning and forecasting structure set-up
  • Set-up of returns and testing/refurbishment
Twitter
  • Aandacht voor werkomstandigheden vergroot de waarde van logistiek vastgoed. Meer weten? Lees het artikel https://t.co/23wnyP3uy3 2 weeks ago
  • RT  @HVBMVastgoed : De hobby van Mari van Kuijk  @Groenewout_com  levert mooie #drone beelden op! #hollister #roosendaal https://t.co/8rr1tjz8Y6 4 weeks ago
  • Dataspecialist Rob Wijnen schrijft over 'Meer halen uit magazijndata zonder dure tools' op Logistiek https://t.co/qwbAydN5q8 1 month ago
Unique Selling Points
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