Description
DHL Exel is a Logistic Service Provider specialized in warehousing and distribution, Value Added Services and transport.

DHL Exel runs the operation for the Warehousing and Distribution of several suppliers of Healthcare products, at a multi-user site in The Netherlands. For two DHL accounts at this site, the performance of the operation had decreased.

Opportunities
Groenewout was asked to participate in the project team that was installed to support the operation and find structural improvements to increase the quality and the performance. The project team consisted of DHL employees combined with a consultant.

Solution
An experienced consultant supported in all subjects concerning warehousing. Issues were gathered to create an overall improvement plan. The issues were taken from the operation, solutions were conducted and implemented in the operation. The consultant supported in:

• Coordination of a wall-to-wall count
• Measuring and reporting of productivities
• Re-design of lay-out and processes
• Creation of warehouse planning tools
• Measuring and reporting of KPI’s
• Implementation of changes in the WMS.

Benefits

• Support in daily operation
• Improved warehouse and customer service operation
• Successful wall-to-wall count
• Bringing in expertise in the field of warehousing
• Bringing in expertise in creating MS Excel / Access tools.