Feasibility study – change to Omni-Channel Logistics

November 7, 2018 619

Description

Estée Lauder Companies Inc. is an American manufacturer and marketer of prestige skincare, make-up, fragrance and hair care products. The company owns a diverse portfolio of brands, distributed internationally through retail channels and e-commerce, and has its headquarters in New York City.

Opportunities

Estée Lauder defined their Masterplans for the near future. One of the main topics was to launch e-commerce business for several European countries.

Question was to develop a robust integrated logistics concept that supports the omni-channel business requirements. This new logistics concept had fit into the overall operations strategy which is a Fast & Agile operating model.

Solution

  • Business volumes were gathered and analyzed to define current and future growth. Logistics processes and current system capacities were analyzed too.
  • During a workshop expected e-commerce services like next day delivery, invoice printing, promo docs, payment options, returns solution, etc. were discussed and how these kind of services could impact current logistics operating model.
  • Several growth scenarios (upper & lower bounds, incl. what-ifs) were mapped against needed capacities (AS/RS & PTL).
  • Finally lay-out designs and CAPEX estimates were conducted for all scenarios.

Benefits

  • Translation of the business masterplan into logistics masterplan: in-depth omni-channel commerce knowledge and experience was helpful to identify the potential eConsumer needs and the logistical impact.
  • Clarification of the capacity gaps in the future and how to solve them.
  • Whole study with concrete results was delivered within 6 weeks.
  • Providing accurate capital request for ExCo team.
Twitter
  • Rob Besten en Tim van Lohuizen supply chain adviseurs bij Groenewout https://t.co/C8vaaWiEov via  @Consultancy_nl  4 months ago
  • Welkom nieuwe collega's: Tim van Lohuizen en Rob Besten. Specialisaties: modelleren, operations research en logisti… https://t.co/y3nzTaydQB 5 months ago
  • Per 1 april '19 neemt Alain de rol van Managing Director over van Mari van Kuijk, die sinds 2007 deze rol vervulde.… https://t.co/eAbdd6fAMq 5 months ago
50 years of experience

Consulting firm with over 50 years of experience.


European database

Availability of a European logistics database with benchmark figures on transportation and warehouse costs.


Network design

Full scope expertise on network design, as well as warehouse design (conceptual layout, logistics - and storage equipment) and logistics building design (engineering and investment calculations).


Implementation support

Ability to support implementation of new logistics concepts (70% of Groenewout revenue is with existing customers in follow-up/implementation projects.


Extensive knowledge

Extensive operational knowledge, hands-on, pragmatic and bottom-up approach.


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