Design of business processes to improve customer service

April 6, 2016 2517

LaFarge Dakproducten BV is a roofing producer that markets a full range of roofing materials under the brands RBB and KDN Teewen; including concrete roof tiles clay roof tiles, accessories and chimney systems.

LaFarge has four sales locations: two in the Netherlands , one in Germany and one in Belgium. There are six production locations in the Netherlands. LaFarge’s objective was to improve their customer service levels to meet the growing market requirements.

The customer service related business processes were analyzed. An IT and process mapping was conducted. This included the following:

  • Sales order entry
  • Inventory management
  • Production planning
  • Distribution.

Identification of improvement programs for better customer service in the short term including the following:

  • IFine-tuning of SAP business processes
  • Production planning concept of multi-site, mid-term planning
  • Organizational changes within the sales department and coordination with logistics department.
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50 years of experience

Consulting firm with over 50 years of experience.

European database

Availability of a European logistics database with benchmark figures on transportation and warehouse costs.

Network design

Full scope expertise on network design, as well as warehouse design (conceptual layout, logistics - and storage equipment) and logistics building design (engineering and investment calculations).

Implementation support

Ability to support implementation of new logistics concepts (70% of Groenewout revenue is with existing customers in follow-up/implementation projects.

Extensive knowledge

Extensive operational knowledge, hands-on, pragmatic and bottom-up approach.

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